Refund policy

Last updated: October 2, 2026

Each Golden Breeze shirt is printed for the order that paid for it. Because of that, we do not take returns for a change of mind, a size that does not fit, or a color that looks different in person than it did on a screen. The sale stands unless the item is damaged, defective, or not the item you ordered.

1. When we will replace or refund

Write to us within 30 days of delivery if:

  • The shirt was damaged in transit.
  • The print or the garment has a defect.
  • You received the wrong product or the wrong design.
  • What arrived is clearly not what the order described.

Send the order number, a short description, photos of the problem, and photos of the packaging if the damage happened in shipping.

2. What we cannot take back

We cannot refund or replace an item for:

  • A change of mind or a preference.
  • A size, color, or style selected at checkout.
  • A shipping address the customer entered incorrectly.
  • Ordinary wear.
  • Small color shifts between a monitor and the fabric.

Please read the product details and size chart before ordering.

3. Exchanges

We do not swap one finished shirt for another. If a claim in section 1 is approved, we send a replacement at no charge or refund the order in full.

4. Ask before you mail anything back

Email support@goldenbreezellc.us before returning a shirt. Packages that arrive without approval are not accepted.

5. Return postage on an approved claim

For an approved defect, print error, shipping damage, or wrong item:

  • Return postage is free.
  • If we need the shirt back, we email a prepaid label.
  • Many claims are resolved with a replacement or a refund and no return shipment.

6. How a refund is paid

After we approve the claim, the refund goes back to the original payment method within 5 business days. Your bank or card issuer may take another 5-10 business days to show it on the account.

7. Cancellations

You can cancel within 1 hour of placing the order. Once printing has started, the order cannot be cancelled, because the shirt is already being made for you.

8. Delivered and missing

If tracking shows a delivery, check the area, ask neighbors, and contact the carrier. Orders the carrier has marked delivered are not eligible for a refund.

9. Wrong address

The address entered at checkout is the address we ship to. We can change it only before printing starts.

10. Contact

Golden Breeze LLC
1001 S Main St, STE 600
Kalispell, MT 59901-1498
United States

Email: support@goldenbreezellc.us
Phone: +1 (406) 304-1721
Hours: Monday-Friday, 8:00 AM-5:00 PM EST