Frequently Asked Questions
Welcome to our FAQ page. Here you'll find answers to common questions about orders, shipping, returns, and customer support. If you need additional assistance, please contact our support team.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Can I change or cancel my order?
You can request changes or cancellation within 12 hours of placing your order. After that, production may begin and changes may not be possible.
I can’t find my order confirmation email. What should I do?
Please check your spam or junk folder, as confirmation emails may sometimes be filtered there.
If you still can’t find it, it’s possible the email address was entered incorrectly during checkout.
Contact us at support@sheepprinting.com with your full name and any details about your order, and we’ll help you locate it.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible. We can update the address if your order hasn’t been shipped yet.
Shipping & Delivery
How long does shipping take?
Production Time:
• Personalized apparel: 1–3 business days
Estimated Shipping Time:
• United States: 5–10 business days
• International: 7–15 business days
Delivery times may vary during holidays, peak seasons, or due to carrier delays.
Will I receive a tracking number?
Yes, you will receive a tracking number via email once your order is shipped.
My tracking hasn’t updated. Is that normal?
Yes, tracking updates can take 2–3 days after shipping.
What if my package is delayed?
Shipping delays can happen due to carriers or holidays. Please allow extra time before contacting support.
Returns & Refunds
What is your return policy?
We accept returns for defective or incorrect items within 30 days.
Can I return a custom item?
Custom items are non-refundable unless defective or incorrect.
What if I received the wrong item?
Please contact us with a photo of the item, and we’ll send a replacement at no cost.
What if my item is damaged?
We will replace any damaged items free of charge.